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Service for iPhone, iPad, and iPod

If you're looking for service for your iOS device, due to the complex nature of troubleshooting and repair processes, we require you to have all the information you can provide about your product. This helps the check-in process go smoothly and saves you time. Please come prepared with everything you are able to provide so that we can better assist you with the service. The most important pieces of information you will want to be prepared with are your Apple ID and password, and the passcode for the device. Please ensure your data is backed up prior to coming in. The very act of troubleshooting can result in data loss; as such, we will require you to be backed up before we can assist you, unless you are okay with potential data loss.

Note:

Same-day display replacements are now available for select iPhones. Please contact us to ensure we have available stock for your device. If the rear glass is damaged, the device must be replaced.

Please disable Find My iPhone prior to coming into the store. This is necessary when sending products in to Apple for repair OR exchanges. You can do so on the iOS device in Settings > Your Name > iCloud > Find My iPhone. If the device won't power on or the screen is not working, you can turn it off at iCloud.com under the Find My iPhone page.

If you would like help resetting your passwords or regaining access to your Apple ID account, a technician can assist you for a fee, or you can call Apple directly at (800) 275-2273.

iOS Service Prices

AppleCare+ and Warranty repairs — FREE

Covers parts and labor for hardware issues. See AppleCare Terms and Conditions for details on covered repairs.

      • note: warranty does not cover software issues or support

Instant Service — $29

For quick issues that can be resolved in 20 minutes or less. This can include: 

  • iTunes restore

  • iCloud backup and restore of device

  • Reset settings and troubleshoot

  • Run diagnostics and/or internal inspection of device*

      • *charge only applies for devices out of warranty or accidental damage

Battery Replacement — $49 / $79 / $99

  • Pricing is dependent upon model. See store for details.

Extended Service — $50

  • iCloud troubleshooting

  • Apple ID password reset assistance or account management

  • Multi-device troubleshooting

  • Email troubleshooting

Display Replacement — Starting at $149

  • Pricing is dependent upon model. See store for details.

Software Support — $129
For extenuating circumstances that require advanced, specialized software support or repair. 

Why Apple Parts?

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When you crack your screen or need your battery replaced, you may have a lot of options from 3rd parties. Computer World always recommends you get your iOS device serviced directly through Apple, as you'll know your device is being serviced with genuine Apple parts, is thoroughly tested to ensure it meets quality standards, and comes with a 90-day warranty (or the remainder of your existing warranty, whichever is longer). 

Third party parts are not received through Apple, and are not tested for quality to Apple's standards. We often see customers come in with displays that were replaced by third parties and the device is experiencing functionality issues. These issues can be directly related to the screen or battery, or indirectly associated with the third party parts. Therefore, we recommend going through Computer World or directly through Apple for service with your device.