Service for iPhone/iPad/iPod
If you're looking for service for your iOS device, due to the complex nature of troubleshooting and repair processes, we require you to have all the information you can provide about your product. This helps the check-in process go smoothly and saves you time. Please come prepared with everything you are able to provide so that we can better assist you with the service.
Feel free to fill out the pre-check in form (link below). Otherwise, we have service check-in sheets in-store.
Note: Same day replacements unavailable.
Please disable Find My iPhone prior to coming into the store. This is necessary when sending products in to Apple for repair OR exchanges. You can do so on the iOS device in Settings > iCloud > Find My iPhone. If the device won't power on or the screen is not working, you can turn it off at iCloud.com under the Find My iPhone page.
If you would like help resetting your passwords or regaining access to your Apple ID account, a technician can assist you for a fee, or you can call Apple directly at (800) 275-2273.